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Shipping Policy
Delivery Timelines
| Location | Jumia Express Delivery | Standard Delivery | Delivered from Overseas |
|---|---|---|---|
| Nairobi, Kiambu Town, Thika Town, Syokimau/ Mlolongo/ Athi River | 1 Day (Mon – Sat) | 2 – 3 Days (Mon – Sat) | 21 – 24 Days (Mon – Sat) |
| Mombasa, Eldoret, Naivasha, Kisumu | 1 – 2 Days (Mon – Sat) | 2 – 3 Days (Mon – Sat) | 22 – 24 Days (Mon – Sat) |
| Bungoma, Busia, Kilifi, Kisii | 2 – 3 Days (Mon – Sat) | 3 – 4 Days (Mon – Sat) | 22 – 25 Days (Mon – Sat) |
| Kakamega, Kericho, Siaya, Turkana, Isiolo | 2 – 3 Days (Mon – Sat) | 3 – 4 Days (Mon – Sat) | 22 – 26 Days (Mon – Sat) |
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time | Shipment cost |
| Standard Shipping Rates | 1-5 business days | Kshs. 1,000 |
Panafric Enterprise Shipping
Standard Shipping products are fulfilled by Panafric Enterprise. These products are held in stock at our shop. Before shipping your order, we ensure it is in perfect condition.
Delivery Methods
Door Delivery
- Delivery time starts from the day you place your order to the day our delivery associate attempts delivery.
- Delivery will be attempted 2 times over 2 days (8:00 am to 6:00 pm).
- If undelivered after 2 attempts, the order will be cancelled.
Pickup Stations
- Delivery time is the period from order placement to when you receive an email, SMS, or app notification that your order is ready for pickup.
- Items must be picked up within 5 days, otherwise the order will be cancelled.
Note: Business days are Monday to Saturday and do not include Sundays or public holidays.